NEROX Shipping Policy

Last updated: August 15, 2026

Thank you for shopping with NEROX. We aim to process and deliver your orders as quickly and efficiently as possible.

Shipping Locations

NEROX currently ships within Lebanon only.

We plan to expand shipping to additional countries, including the United Arab Emirates and Jordan, in the future. Updates will be announced through our official channels and website.

Order Processing

Orders are generally processed within 1–3 business days.

Processing times may be longer during holidays, sales, high-demand periods, or due to circumstances outside our control.

Delivery Time

After your order has been processed, estimated delivery within Lebanon is 3–5 business days.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier operations, weather, public holidays, or other unforeseen circumstances.

Shipping Fees

NEROX offers the following shipping options within Lebanon:

• Orders over $120: Free shipping

• All other orders: A flat shipping fee of $4, paid by the customer

Shipping fees will be displayed or communicated during the checkout process.

Shipping Carrier

Orders are delivered through TopSpeed.

Lost or Undelivered Orders

If an order is confirmed as lost during delivery, please contact us at neroxwear@gmail.com with your order details.

We will investigate the issue and, where appropriate, arrange for a replacement order to be sent as soon as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at neroxwear@gmail.com. We cannot guarantee changes once an order has been processed or handed to the delivery carrier.

NEROX is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Delivery Delays

While we work with our delivery partners to ensure timely delivery, NEROX cannot be held responsible for delays caused by circumstances outside our direct control.

If your order experiences an unusual delay, please contact us and we will do our best to assist you.

Order Tracking

Order tracking is not currently available. NEROX plans to introduce tracking capabilities in the future.

Contact Us

For questions about your order or shipping, contact us at:

Email: neroxwear@gmail.com
Phone: +961 76 71 48 41