NEROX Refund & Exchange Policy

Last updated: August 15, 2026

At NEROX, we want you to be satisfied with your purchase. Please read our Refund & Exchange Policy carefully before placing an order.

No Returns or Refunds

We currently do not accept returns for refunds. All sales are final unless an item arrives damaged, defective, or incorrect.

We do not offer refunds for reasons including, but not limited to:

• Change of mind

• Ordering the wrong size

• Ordering the wrong item

• Personal preference

• Incorrect address provided by the customer after the order has been processed

Exchanges

We offer exchanges for size or item changes within 14 days of receiving your order.

To be eligible for an exchange, the item must:

• Be unworn and unused

• Be in its original condition

• Have no signs of wear, washing, damage, or alteration

• Be returned with its original packaging

We reserve the right to refuse an exchange if the returned item does not meet these conditions.

To request an exchange, please contact us at neroxwear@gmail.com before sending or returning any item.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at neroxwear@gmail.com.

Please include your order details and clear photos of the item and issue. After reviewing your request, NEROX will work with you to provide an appropriate solution, including a replacement where applicable.

How to Request an Exchange

To start an exchange, contact us at:

Email: neroxwear@gmail.com
Phone: +961 76 71 48 41

Please provide your order number and the details of the item you would like to exchange.

Do not send items back without first contacting us.

Contact Us

If you have any questions regarding this Refund & Exchange Policy, please contact us at neroxwear@gmail.com.